Yellow Pages Canada recently disclosed a cyberattack by the ransomware group Black Basta, which claims to have accessed personal data of approximately 300,000 users. This understandably raises concerns over privacy, security practices, and the ethics of cyber crime.
However, as an online privacy advocate, I believe the most constructive response focuses on supporting the victims, improving societal security protocols, and fostering an ethical culture around data use.
Prioritizing Compassion and Prevention
First and foremost, empathy and assistance for those impacted should be the priority, rather than blame or sensationalism which often compounds harm. Providing credit monitoring services, identity theft protection, and emotional support are all ways to care for those affected.
Additionally, this breach provides an opportunity to have reasonable discussions about improving organizational security infrastructure, policies around collection and storage of customer data, incentivizing protection priorities rather than cost cutting, and law enforcement capabilities.
Cybersecurity a Shared Responsibility
Truly securing systems against all intrusions is an enormous challenge, as threats constantly evolve. While organizations have critical duties around transparency, consent and protection, individuals also need awareness and thoughtful practices regarding privacy risks and prevention. This is not about victim blaming but recognizing cybersecurity is a collective responsibility.
The Need for an Ethical Data Culture
Finally, constructive questions about the ethics of cyber intrusions and use of private data are warranted. Seeking profits, insider information or even tabloid-esque public intrigue at the cost of individual rights and consent should be unacceptable. Fostering an ethical culture around data collection and usage that respects human dignity is vital for the digital age.
The path forward needs to avoid assumptions, divisiveness and reactionary policies. Instead, it centers on compassion, responsibility and cooperation.