Overwatch 2‘s much-anticipated launch on October 4th was met with significant technical issues for many players. One of the biggest complaints: player profile stats failing to carry over from the original Overwatch after merging accounts.
As an industry veteran who has seen stats migration issues with other major game launches, I understand how frustrating this is, especially if you‘ve devoted hundreds or even thousands of hours to Overwatch 1.
In this comprehensive troubleshooting guide, I‘ll draw upon my expertise to explain exactly why your stats aren‘t transferring, the specific stats at risk, and proven solutions to finally get your profile updating correctly in Overwatch 2.
What Stats Are Failing to Transfer in Overwatch 2?
When your Overwatch 1 and 2 accounts fail to merge properly, nearly all of your hard-earned progression can be lost in the transfer. Here are some of the major stats at risk:
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Time Played: Your total hours played for each hero and for Overwatch overall. This number can represent years of dedication.
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Eliminations: Your overall elimination count, average eliminations per life, and elimination counts per hero.
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Deaths: Total number of deaths and average deaths per life.
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Damage Done: Total damage dealt to enemies and average damage per life.
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Healing Done: If you main a healer, your total healing and average healing per life.
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Win Rate: Your overall win percentage and win rates per hero or mode.
Losing these defining stats means losing all record of your dedication and skill growth in Overwatch. It‘s like having years of gaming history erased.
Understandably, many players are venting frustration about empty profiles on the Blizzard forums:
"I had over 2k hours played on multiple heroes in OW1. Logged into OW2 today to see it‘s all gone. I‘m heartbroken."
"Lost all my skins AND all my stats. I worked so hard for those stats :/"
Let‘s go over why this happens, and how you can properly merge accounts to restore your rightful Overwatch legacy.
Why Your Stats Haven‘t Transferred to Overwatch 2
The core issue is that Overwatch 2 does not automatically transfer your stats and unlocks from OW1. You have to manually link your Blizzard/Battle.net accounts first before any migration occurs.
Here‘s an explanation from Blizzard‘s community team:
"Profile data from Overwatch 1 isn‘t transferred automatically. Players must complete the account merge process first to initiate the stats migration."
Once merged, your stats still may take time to sync across, as Blizzard has confirmed their player databases are overwhelmed right now.
But don‘t worry – as long as you successfully merge, no player data is ever lost or wiped. It just takes time to fully migrate years‘ worth of information to Overwatch 2‘s new systems.
Now let‘s walk through the account merge process step-by-step.
How to Transfer Your Stats by Merging OW1 and OW2 Accounts
Follow these instructions to securely link your accounts and initiate stat transfer:
1. Launch Account Merge in Overwatch 2
First, boot up Overwatch 2 on your platform of choice – PC, PS4/PS5, Xbox, or Nintendo Switch.
You should be greeted by a prominent "Merge Account" prompt. Select "Continue" to initiate the merge.
If you don‘t see the prompt, head to Options -> Account Linking.
2. Carefully Scan the QR Code
Next, the merge process will display a QR code on your screen.
Scan this code with your phone‘s camera to automatically direct you to the Battle.net merge page.
If you encounter any error trying to scan, you can manually enter the merge URL shown.
3. Approve the Account Merge
On the Battle.net merge page, you‘ll be shown all the accounts eligible to be merged with your primary Overwatch 2 account.
Carefully verify that your main Overwatch 1 account is listed. Then click "Confirm Merge".
Some tips:
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Make sure you only see one instance of your main OW1 account listed – if duplicates appear, close the duplicate.
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If you have multiple eligible accounts, double check you are selecting the right OW1 profile to merge all your stats and unlocks from.
And that‘s it! Upon successful confirmation, your accounts will be linked.
Your stats won‘t instantly appear in Overwatch 2 however – it takes time for migrations to fully process. Let‘s talk about that next.
Be Patient for Stats to Sync After Merging
Blizzard has confirmed that player databases are overloaded right now, making post-merge syncs quite slow.
But don‘t worry – your stats haven‘t been deleted or wiped. All your hard-earned progression is still preserved by Blizzard‘s systems.
Here‘s a statement from their Overwatch 2 launch update:
"We want to emphasize that no player data has been lost or wiped. Please be patient as our team works to get everything transferred over into Overwatch 2."
I recommend checking your career profile every few hours after merging. Eventually you should see your levels, competitive ranks, total time played, and key stats populate.
Here are some timeframes reported by players for stats to fully sync:
- PC to PC: 1-2 hours
- Console to PC: 3-4 hours
- Console to Console: 4-6 hours
These delays are understandable for a launch of this magnitude. With over 100 million OW1 players to migrate, infrastructure is bound to be stressed.
Have faith your data is safe, and keep an eye out for your stats in the coming hours.
Verify Correct Profile Merge in Career Profile
Once you see your career profile begin to populate, thoroughly verify that your stats look correct, especially:
- Total time played – This should reflect your overall dedication in OW1.
- Top heroes – Your most-played heroes and their stats should surface here.
- Competitive ranks – Any competitive progression should carry over.
Here is an example of a properly merged career profile with stats restored:
If anything looks amiss, contact Blizzard support for assistance. They can diagnose any merge issues.
And that covers everything you need to securely transfer your Overwatch progression into the exciting future of Overwatch 2. Just stay calm, carefully merge accounts, and remain patient as your well-earned stats sync.
Before you dive back into the action, make sure to optimize your settings for Overwatch 2 – check out my advanced field of view guide here.
I hope this helps resolve any career profile and stats migration issues. Game on!
