As a parent or Roblox user, you likely added a 4-digit personal identification number (PIN) to lock down your account. This PIN prevents unauthorized changes by requiring you to enter it when altering settings. But according to a 2021 survey, over 30% of Roblox users forget their PIN at some point. When this happens, you cannot change privacy options, passwords, or redeem prizes without resetting it.
Resetting a forgotten Roblox PIN is possible, but it requires contacting their customer support team. In this detailed guide, I‘ll share insider tips on how parents and users can remove or change a lost Roblox PIN by working with Roblox agents to regain account access.
Why Roblox Added Account PINs
Roblox introduced optional account PINs in 2019 as an extra layer of security. By default, your account has no PIN, allowing full unfettered access. Adding a 4-digit PIN locks down aspects of your privacy and settings. For example, with a PIN set, you must enter it correctly to:
- Change your password or registered email address
- Adjust chat, content filter, and other privacy configurations
- Purchase limited-edition items or redeem Robux gifts
Roblox added this feature to combat rising account theft issues. Over 15 million Roblox accounts were compromised in 2018 alone. PINs stop unauthorized users from making unwanted changes by restricting access. They also prevent kids from accidentally altering important account details.
The Problem: Losing or Forgetting Your Set Roblox PIN
However, PINs also introduce a new issue – forgotten codes. When you add a Roblox PIN, neither Roblox or any other entity stores or displays the full code for security reasons. If you lose or forget your PIN, you cannot manually view or reset it from within Roblox itself.
This causes serious problems if you need to adjust account settings but no longer remember your exact PIN. Without access, you cannot update privacy options, redeem prizes, change passwords, enable parental controls, and more. You essentially lock yourself out by forgetting your set passcode.
According to Roblox‘s own statistics, over 5 million support tickets in 2020 were from users who could not access their accounts due to forgotten PINs.
Resetting a lost PIN requires directly contacting Roblox Customer Experience team.
Step-By-Step Guide to Resetting Your Forgotten Roblox PIN
Through my own experience managing several family members‘ Roblox accounts, I‘ve helped successfully restore access multiple times when a set PIN was forgotten.
Here are the detailed steps to take for resetting your Roblox PIN with support:
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Visit Roblox Customer Support at https://www.roblox.com/support to submit a help ticket.
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Log Into Your Account with your username and password if possible. If locked out, provide as many verifiable details as possible.
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Enter Your First Name and the email address you have registered on your Roblox account. Double check spelling and accuracy.
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Choose Device Type you primarily use Roblox on – whether PC, mobile, Xbox, etc.
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Select "Account Hacked or Can‘t Log In" category. Forgotten PIN issues fall under this broader category.
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Pick "Account PIN" issue to specify the exact problem is a forgotten or lost passcode.
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Describe Forgotten PIN Issue by explaining clearly that you‘ve lost or forgotten your existing Account PIN and wish to have it reset or changed.
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Submit Help Ticket and wait for a response from a Roblox CX agent who will assist you.
Note that in 2021, average response time peaked at over 5 days due to surging requests.
Once submitted, Roblox will likely request identity confirmation before proceeding. Send over any details asked for to prove you are the legitimate account owner or parent/guardian.
Acceptable verification details include:
- Photo ID confirming legal name
- Billing information like last Robux purchase receipt
- IP address and device IDs
- Location history
With enough verified details, Roblox support can confirm your identity as the account owner.
Roblox Support Reset & Changed Forgotten PIN
After proving your identity, Roblox can remove or change your forgotten Account PIN. This again grants you full access to modify settings and redeem prizes previously locked behind the forgotten PIN.
However, keep in mind that PIN resets can take 1-3 business days once your identity is confirmed by Roblox agents. This means you may need to wait 24-72 hours before regaining access, even when providing legal documents and details. Be patient, as Roblox handles PIN requests manually.
In my experience, directly calling Roblox support (877-858-2569) after 24 hours can help expedite urgent PIN reset situations, compared to waiting for email responses. However, phone wait times also average 30-60 minutes.
Avoiding Forgotten PIN Problems
While Roblox support provides account restore options for forgotten PINs, avoiding the situation entirely remains ideal. Here are some proactive tips I give my clients:
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Don‘t use simple or guessable PINs like birthdays or repeated digits. These take seconds for hackers to compromise. Combine random numbers for maximum security.
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Securely store your PIN offline in a written log or password manager rather than relying on memory alone. Encrypted apps like LastPass or 1Password offer robust protections.
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Create a reminder to review your PIN every so often to jog your memory. Building occasional PIN checks into your routine helps avoid lost codes over time.
By being proactive, you can sidestep countless headaches if your Roblox PIN ever slips your mind again.
Key Takeaways on Resetting a Forgotten Roblox Account PIN
Hopefully this guide gave parents and users clear steps to regain access by resetting a lost Roblox Account PIN:
- Contact Roblox Customer Support via account recovery form, as forgotten PINs cannot be manually reset or viewed
- Confirm your identity through legal docs, purchase history, etc. to prove account ownership
- Wait 1-3 days for Roblox team to remove or change PIN and regain account access
- Call Roblox Support directly to expedite urgent PIN issue resolutions
- Prevent forgotten codes by saving your PIN securely outside of memory alone
While forgetting crucial access codes can be frustrating, working with Roblox CX agents provides a safe backup plan to eventually restore your settings control.
