How to Fix "LG IMS Keeps Stopping"

You may be seeing an error pop up frequently on your LG device that says "LG IMS keeps stopping," "LG IMS has stopped," or "Unfortunately, LG IMS has stopped." As of May 2022, many users are reporting this error which indicates an issue with the IMS service used by LG phones.

What is IMS and Why Does This Error Occur?

The IMS (IP Multimedia Subsystem) is a background service that enables key communication functions on LG phones:

• Text messaging
• Picture messaging
• Voice calls over VoLTE
• WiFi calling

IMS handles delivery of these services over IP networks. When it crashes, you‘ll get an "IMS keeps stopping" error.

Based on user reports, it appears a major failure in LG‘s IMS infrastructure is causing this error globally. Over 300,000+ tweets confirm the widespread "IMS has stopped" issue across carriers like T-Mobile.

This new LG phone gets the "Unfortunately, LG IMS has stopped" error every minute or so.

Online searching shows it‘s a known issue with LG phones using the T-mobile network going back YEARS, but no fix.

Come on @LGUSSupport @TMobile – what gives??

— Ms Scott (@MScott_TV) May 2, 2020

Without a functioning IMS service, many core features can fail like:

• No incoming/outgoing texts
• Dropped calls with no failure notice
• Inability to access data services

This indicates a major outage on LG‘s side – so what can affected users do?

How to Fix "LG IMS Keeps Stopping"

The true solution relies on LG to restore their IMS service. An LG representative stated engineers are investigating:

"We are working hard to identify the root cause and solution."

In the meantime, contact LG support via online chat or WhatsApp (9am – 10pm, 7 days):

• Initiate a Chat
• WhatsApp: +1 801-717-4157

Expect long wait times given high demand. Avoid factory resetting your device – this cannot fix a network infrastructure failure.

What Else Can I Try to Resolve This?

While waiting, you can attempt basic troubleshooting steps like:

• Restart your phone
• Remove recently downloaded apps
• Reset network settings
• Try an alternative messaging app

However, these likely won‘t address the root issue. Maintain patience as LG works behind the scenes to restore IMS functionality.

FAQs About "IMS Keeps Stopping"

Q: Will my data/texts be lost when IMS stops?
A: Likely not, they are just delayed until the service stabilizes.

Q: Is there a way to disable IMS so the error goes away?
A: No, IMS is an essential integrated service. Disabling it may cause more harm.

Q: How long until LG fixes it?
A: Hard to say, but full outages often take 24-48 hours to fully resolve.

Monitor @LGUSSupport on Twitter for updates. And contact us again if you still get IMS errors after 72 hours.