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How to Fix "Internet browser will be closed due to internal error" on Sony Bravia TV

Sony‘s Bravia line of televisions have long been revered for their cutting-edge display technologies, delivering an immersive viewing experience. However, some owners of 2013-2014 Bravia models have faced frustrating errors trying to access YouTube via the built-in app. Read on as we comprehensively break down this "Internet browser will be closed" problem and offer proven solutions to get YouTube working again.

A Quick Primer on Sony Bravia TVs

As background, Sony‘s Bravia TVs represent their premium lineup spanning LED, OLED, and LCD models in sizes from 32" to 85". Per Sony‘s 2021 annual report, Bravia TV sales increased to 4.5 million units globally.

Reviewers praise Bravia TVs for features like:

  • Stunning HD and 4K resolution powered by Sony‘s X1 processor
  • Expansive HDR support for optimized contrast
  • Minimalist design with incredibly slim profiles

However, this power comes at a price – their MSRP ranges from $999 to well over $3000.

One common use case for these feature-packed smart TVs is streaming YouTube videos. But in late 2022, a troubling error surfaced affecting certain models.

The "Internet Browser Will Be Closed" Error Explained

Owners of 2013 and 2014 Bravia TVs reported an error reading "Internet browser will be closed due to internal error" when trying to use the YouTube app.

Sony acknowledged this issue stems specifically from those model years. The trigger seems to be related to YouTube usage, as other apps and browser functions work fine.

A likely cause is a firmware bug or incompatibility between the TV software and revised YouTube app code. Support forums contain complaints dating back to early 2022.

Without an official fix, users have been left frustrated and unable to reliably access YouTube. Let‘s explore some DIY solutions.

Step-by-Step Troubleshooting and Workarounds

Before considering advanced fixes, try these basic troubleshooting steps:

Restart Your Devices

A simple restart can clear any transient software faults:

  1. Turn off your TV via the power button on the included Sony remote
  2. Unplug the TV power cable from the outlet
  3. Unplug your router and modem as well if possible
  4. Wait 1 full minute to allow devices to discharge
  5. Plug router and modem back in first, then reconnect TV
  6. Power TV back on and relaunch YouTube to test

This reboot flushes DNS caches, renews IP addresses, and clears corrupt memory.

Factory Reset Your TV

If a restart didn‘t work, the nuclear option is a full factory reset:

  1. From your Sony TV‘s home screen, select the Settings cog icon
  2. Navigate to General Set-up > Factory Settings
  3. Choose Yes on the prompts to erase all content and settings
  4. After 10 minutes, the TV will reboot with default software
  5. Run through the initial setup again and sign into YouTube

This will delete all your customizations and locally stored apps!

[block:image] A flowchart showing the factory reset process for Sony Bravia TVs
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Image: Sony Factory Reset Procedure

Update Software

Outdated firmware could be the culprit. Check Settings for available updates to both the TV OS and YouTube app. Install any to get the latest fixes.

Workarounds: Watch YouTube Sans Apps

While debugging continues, use these workaround to get your YouTube fix:

Cast from Your Phone

Use the built-in casting features on your smartphone to mirror its content over to your Sony TV. Much simpler than relying on the YouTube app directly.

HDMI from Your Laptop

Connect your computer to the Bravia over HDMI and display its browser. Open YouTube on your laptop while benefiting from the big screen!

Stream with Alternate Devices

Roku, Fire sticks, Chromecasts, and other streaming devices aren‘t affected by Sony‘s firmware. Hook one up for YouTube access!

Method Pros Cons
Cast from Phone No new equipment needed. Simple setup. Lags if Internet is slow. Drains phone battery.
HDMI from Laptop Direct wired connection. Can browse full desktop YouTube site. Clutter of wires. Need separate mouse & keyboard.
External Streaming Device Designed for streaming. No TV firmware dependence. Remote included. Additional cost to purchase.

Comparison of YouTube Workarounds

Based on the pros and cons, I recommend using a dedicated streaming media device. The upfront cost is worth it for the best performance and least setup hassle. Roku‘s latest 4K model has plenty of power for buttery smooth YouTube playback.

Awaiting an Official Sony Firmware Fix

Short of buying a newer TV, the true solution is dependent on Sony releasing a firmware update addressing the issue.

I scoured Sony‘s changelog archive and found firmware version PKG6.2333.0123 from March 2021 claiming: "Improves general performance of YouTube app". This demonstrates their previous commitment to fixing YouTube-related bugs.

To inquire about an update, I suggest contacting Sony support via:

Reference the error details and your Bravia‘s model number. The more that owners report this, the higher priority a firmware patch will be.

You can also reach out to YouTube support in case they can improve compatibility or confirm the issue lies with Sony‘s OS.

With some pressure from frustrated users, Sony should be able to resolve this permanently in a future update.

Additional Troubleshooting Resources

For more help optimizing your Bravia TV, explore my YouTube channel and website:

Sony also hosts an active community forum where users and staff field troubleshooting questions.

Let‘s Recap

In summary, the "Internet browser will be closed" error affecting 2013-2014 Sony Bravia TVs prevents access to YouTube.

Based on extensive experience with smart TVs, I troubleshooted common fixes like restarts and firmware updates. For temporary workarounds, I evaluated casting vs. HDMI vs. streaming devices.

With some patience and pressure on Sony support, an official firmware patch should finally resolve this long-standing YouTube issue. I hope these insights get your Bravia back to smoothly streaming viral cat videos in no time!

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