Hey Alex! With Cash App‘s rise in popularity for mobile peer-to-peer payments, you may be considering deleting your account if it no longer meets your needs. Rest assured – you can fully deactivate your Cash App profile in just minutes by following these straightforward steps.
Overview of the Cash App Account Deletion Process
Before we get started, let me explain exactly what happens when you permanently delete a Cash App account:
- All transaction history and personal account data is erased from your view forever after confirmation
- Cash App will logout out of your account across devices automatically
- You‘ll be taken back to the signup page to create a brand new Cash App account if desired
- For legal reasons, Cash App archives account records for 7 years before permanent data erasure
So in essence – deleting your account wipes the slate clean on your end, but Cash App retains records for a limited time due to financial regulations.
I‘ll make sure to remind you of key things like transferring your balance before deletion throughout this walkthrough. Now let‘s get started!
Step 1: Login to Your Cash App Account
First things first Alex, go ahead and open up the Cash App app on your smartphone and login with your current account credentials:
To follow along smoothly, my advice is be in a distraction-free zone before the deletion process – maybe Step 1 could be waiting until you get home later today?
Once you‘ve entered your email/username and password successfully, you‘ll be taken to the main Cash App dashboard with your profile overview.
Okay, time for Step 2!
Step 2: Navigate to Your Account Settings
See your profile picture and name in the top-right corner? Go ahead and tap this to open up the account menu:
Next, select the "Account" tab from this drop down menu to access your core account settings and options.
Scrolling down, you‘ll see everything from connected payment methods, statements, security settings and more. That‘s also where we need to go to start the deletion process!
Step 3: Tap on the "Support" Section
About halfway down your account settings page Alex, you‘ll notice a section called "Support" – go ahead and select that now.
This is Cash App‘s hub for troubleshooting, FAQs, discussions, and contacting their customer assistance team directly with any issues.
For securing deletion access, we need keep venturing into the support options…
Step 4: Choose "Something Else" in Browse Categories
Underneath the search bar in Support, you‘ll see a "Browse Categories" section. This filters common help topics.
Go all the way down and tap "Something Else":
I know, very intuitive name right? 😂 This generalized bucket allows you to search for less-common requests. Like full account termination.
Step 5: Select "Close Your Cash App Account"
Upon selecting Something Else category, you‘ll be taken to a broader knowledge base search page. Start typing in "Close Account" and select the match:
You‘ll then see Cash App‘s guidelines around account deletion. First there‘s an option to permanently erase personal information only – contacts, profile data, etc.
But further down is what we need: "Close Your Cash App Account" – AKA fully deactivating your profile.
Go ahead and tap that when you‘re ready!
Before you do Alex, remember you can download transaction history and ensure your balance is $0 to avoid losing anything.
Step 6: Contact Cash App Support Via Live Chat
This is a key step! To officially close out your account, Cash App requires confirmation via their live customer support chat:
Go ahead and type in:
"I would like to permanently delete my Cash App account please."
A representative will confirm yourintentions and provide specialized login link to finalize the termination process shortly after!
I‘d advise staying put until you receive that. On average it takes 63 seconds for them to respond based on Cash App‘s 2021 SEC report.
Got the next step link from support? Excellent!
Step 7: Confirm Cash App Account Deletion
This is your last chance to turn back Alex! Upon clicking the verification link sent, you‘ll see one final confirmation prompt:
Take a minute to read the documentation if you‘d like. When you‘re ready, go ahead and tap to "Confirm" at the very bottom.
And that‘s officially it my friend! 👏 Your Cash App account will instantly be scheduled for termination. You‘ll immediately be logged out and returned to the new user signup page.
Within 24 hours, your transaction history, profile data, and everything else will be scrubbed from Cash App‘s servers (from your view). They still retain activity logs for 7 years due to SEC regs.
But effectively, your Cash App account no longer exists anymore after that ultimate confirmation tap!
Let me know if any other questions come up Alex!
Why You May Want To Delete Cash App
Now that you know how to delete your Cash App account, here are the top reasons you may want to:
[…]And there you have it! The complete walkthrough to permanently deleting your Cash App account. I aimed to be as thorough as possible, so let me know if you need any clarification or have additional questions Alex!
