With over 1 billion active users on Facebook and 2 billion on Messenger, connecting with buyers and sellers on Facebook Marketplace is a huge opportunity. But sometimes those important conversations disappear from your Messenger app.
In this comprehensive guide, we’ll walk through how to get your Facebook Marketplace messages showing on Messenger again.
Why You Can‘t See Marketplace Messages on Messenger
There are a few key reasons your Facebook Marketplace messages may not show up on Messenger:
Messenger Update Moved Chats
Facebook updates Messenger frequently, with over 12 major updates in the past two years alone. With each update comes tweaks to settings and where chats are located.
For example, your Marketplace messages may now be tucked away in the "Chats" tab or under "Marketplace" in your profile menu. If you can‘t find them in your main messages, check these other destinations.
Accidental Chat Archiving
It‘s easy to accidentally archive a chat when you mark an item sold on Marketplace. Archived chats won‘t show up in your main Messenger window, so you‘ll need to dig into your archives.
Messenger Outage
Outages on Messenger increased over 15% in 2022 compared to 2021 according to Downdetector. When Messenger experiences downtime, no messages will come through until resolved.
Messenger outage reports spiked in 2022. Source: Downdetector
Marketplace Chat Deactivated
In rare cases, your Marketplace chat functionality may have been deactivated in your account settings, preventing any new messages. You‘ll need to re-enable it.
How to Fix Facebook Marketplace Messages Not Showing on Messenger
If your Marketplace messages aren’t appearing in Messenger, don’t panic. Here are solutions to troubleshoot the issue:
1. Check Archived Chats
Open Messenger and tap your profile picture. Select “Archived chats” to see if your messages are there.
Unarchive any you need access to so they show up in your main inbox again. It‘s easy to accidentally archive a chat after marking an item sold on Marketplace.
Tip: Chats archive across devices, so check on mobile and desktop if needed.
2. Allow Facebook Messages
Your Messenger settings may block new Marketplace messages. Open settings by tapping your profile picture and selecting Privacy & Support > Message Delivery > Others on Facebook.
Make sure “Message Requests” is enabled so Facebook users can message you.
3. Reinstall the Messenger App
Reinstalling the app can often resolve quirky technical bugs like missing Marketplace chats.
Warning: This will log you out of Messenger so be sure to log back in.
Delete and reinstall Messenger from your app store. Log into your Facebook account during setup so your messages sync again.
4. Use the Facebook App
As a last resort, open the Facebook app itself (not Messenger). Tap the Marketplace icon and your profile picture. Select “Inbox” then “Buying” or “Selling” to access conversations.
This lets you view Marketplace messages until you resolve the Messenger issue.
Further Tips for Marketplace Messaging
Beyond basic troubleshooting, optimize your Marketplace messaging experience:
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Set up custom notifications for sales conversations so you never miss an important message.
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Label your best buyers and sellers so you remember who they are.
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Use Quick Replies for fast responses to common questions.
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Move long conversations out of Marketplace and into Messenger for easier tracking.
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Check Facebook Marketplace support for more troubleshooting help.
I hope these tips get your Facebook Marketplace messages back on track. Let me know in the comments if you have any other Messenger issues!
