How to Fix "Confirm Your Info on the App" on Instagram

Have you received the error on Instagram stating "Confirm Your Info on the App" and requesting a video selfie? This frustrating alert locks users out of their accounts until completing additional verification.

While Instagram enables this security measure to protect accounts, many users struggle to get past it. Fortunately, this guide will walk you through several effective solutions to fix the "Confirm Your Info" error.

What Triggers the "Confirm Your Info" Error Message?

There are a few common triggers for the "Confirm Your Info on the App" alert:

Using third-party apps that accessed your Instagram login credentials
Instagram detecting unusual login or account activity
Issues with completing the requested video selfie verification process

When Instagram spots any suspicious behavior, it will lock the account and prompt for video confirmation to ensure account security. However, even well-intentioned users trying to verify their identities may encounter trouble getting past it.

The good news? Several straightforward steps can help unlock your account access.

Method 1: Complete Instagram‘s Video Selfie Verification

The first solution is to complete the video selfie verification process as Instagram instructs:

Position your face inside the circle on the video selfie screen
Slowly turn your head to the right, holding the phone at eye level
Gradually turn your head to the left
Tilt your head upwards, ensuring your entire face remains visible
Turn your head side-to-side once more

If you still receive error messages about submitting the video selfie, try switching devices or logging in through a web browser. The change of environment may allow the verification to go through.

Pro Tip: Ensure Instagram has permission to access your phone‘s camera in settings so the video selfie loads properly.

Once successfully submitted, Instagram will unlock your account access immediately.

Method 2: Uninstall and Reinstall the Instagram App

If method #1 does not resolve the alert, uninstalling and reinstalling Instagram after a few days often works:

Delete the Instagram app from your phone
Wait 3 full days
Re-download Instagram from the app store
Log back into your account

When you uninstall Instagram, it automatically clears the app cache and data. After several days, logging back in gives the app a fresh start, frequently eliminating issues like the "Confirm Your Info" prompt.

Many users have reported this solution successfully unlocked their accounts within 24 hours. Still, allowing a full 72 hours provides the best results before attempting to log back in.

Method 3: Review App Permissions

If you cannot complete the video selfie process, double check that Instagram has permission to access your phone‘s camera and photo library.

To enable this on iPhones:

Go to device Settings > Instagram
Toggle on permissions for Camera, Photos, and Microphone
Re-open the Instagram app and try the video verification again

Granting these permissions allows Instagram to fully conduct the video selfie confirmation.

How to Prevent "Confirm Your Info" Lockouts

While frustrating, Instagram enables the "Confirm Your Info" alert to keep accounts secure. You can avoid future lockouts by:

Avoiding third-party apps that request Instagram login access
Enabling two-factor authentication on your account
Creating a unique and complex Instagram password
Monitoring login notifications for suspicious activity

Proactively safeguarding your account reduces the chances of Instagram flagging your profile for confirmation checks.

But should the "Confirm Your Info" issue everoccur again, this guide outlines several troubleshooting methods to swiftly regain account access. Just remain patient, and you‘ll be past it in no time!